FAQ
Frequently Asked Questions (FAQ)
Welcome to the Jordscape Help Center. Below you’ll find answers to some of the questions our customers ask most often.
If your question is not covered here, our customer care team will be happy to assist. Please email support@jordscape.com and include both your Order Number and the email address used when placing your order. This helps us locate your purchase and respond more efficiently.
Orders, Checkout & Payment
How can I use a promotional or discount code?
Discount codes can be entered during checkout before your payment is finalized.
To redeem a code:
- Choose the item you would like to purchase and select “Add to Cart.”
- Open your cart and continue to checkout by selecting “PAY WITH DEBIT/CREDIT CARD.” You can still choose either PayPal or a supported card payment method afterward.
- Enter your promotional code before completing payment.
If you are shopping on a mobile device:
Tap “Show order summary” during checkout. The discount-code field will appear there.
If you are shopping on a desktop computer:
The promotional-code box will normally appear on the right-hand side of the checkout screen.
Once the discount has been successfully applied, continue checkout using PayPal or your preferred debit/credit card.
Which forms of payment are available?
Jordscape supports several secure payment methods, including:
- PayPal
- Visa
- MasterCard
- American Express
- Diner’s Club
- Most widely used debit and credit cards
- Apple Pay
- Google Pay
Available payment options may vary depending on your device or location.
What will I be charged for shipping?
Standard international shipping is generally USD $5.99.
Actual shipping charges can differ depending on your delivery destination or any promotion running at the time of purchase. The applicable shipping amount will always be shown during checkout before you submit your order.
Shipping & Delivery
Does Jordscape deliver internationally?
Yes. Jordscape ships to customers worldwide.
We work with international fulfillment locations and logistics partners. Whenever possible, orders are dispatched from an available fulfillment facility that can serve your destination efficiently.
When should I expect my package?
After an order has been processed and handed over for shipment, estimated delivery is generally 10–20 business days.
Actual transit times may vary depending on destination, carrier operations, customs processing, or other circumstances outside our direct control.
Where can I find my tracking information?
After your package leaves our fulfillment facility, a shipping notification will be sent to the email address associated with your order.
That message will contain your tracking number. You can enter the number on a universal parcel-tracking service such as 17TRACK to view the latest shipping status.
My tracking page has not changed. Is something wrong?
Not necessarily.
Carrier systems may take approximately 24–48 hours after shipment confirmation to display the first tracking movement.
It is also common for tracking to remain unchanged for several days while a parcel is moving between transportation centers or carrier facilities. A temporary lack of scans does not automatically mean that the shipment has stopped moving.
Why did only part of my purchase arrive?
Orders containing several products may occasionally be separated into more than one shipment.
This may happen when products are being fulfilled from different facilities. Sending items separately can sometimes help individual products reach you sooner rather than waiting for the entire order to be consolidated.
When multiple parcels are used, each shipment will normally have its own tracking number. Relevant tracking details will be sent to your order email.
Changes & Cancellations
Can I correct my delivery address, recipient name, or telephone number?
Possibly, but please contact us as soon as you notice the mistake. Order processing can begin quickly.
Email support@jordscape.com using the subject:
Urgent: Address Change
Please provide:
- Your Order Number
- The email address used for your purchase
- The complete corrected recipient and shipping information
We will make every reasonable effort to update the information when the order has not yet entered processing or shipment.
Once a parcel has already been dispatched, Jordscape can no longer modify its delivery details. In that situation, you may need to contact the shipping carrier directly for assistance.
Can I change a product, size, color, or quantity after ordering?
Changes may be possible only during the short period before fulfillment begins.
Please contact support@jordscape.com immediately and use:
Urgent: Order Change
Include:
- Your Order Number
- Your Order Email
- A clear explanation of exactly what you would like changed
Once your purchase has entered the fulfillment process, we may no longer be able to alter the products, options, or quantities included in the order.
Is it possible to cancel an order?
An order may be eligible for cancellation provided that it has not yet been dispatched.
A small processing or handling charge may apply to a successful cancellation.
Orders that have already shipped cannot be canceled.
Problems After Delivery
My package arrived with a damaged product. What should I do?
We’re sorry your order did not arrive in the condition expected.
Please contact support@jordscape.com and send us:
- Your Order Number and Order Email
- Clear photographs or a short video showing the damaged product
- A photograph of the shipping label attached to the parcel
Providing these materials allows our support team to review the issue and assist you more efficiently.
What should I do if the product appears defective or has a quality problem?
Product quality is important to us. If you believe an item has a manufacturing defect or other quality-related problem, contact support@jordscape.com.
Please include:
- Your Order Number and Order Email
- A brief but specific explanation of the issue
- Clear photographs or video showing the problem
Our support team will review the information provided and work with you toward an appropriate resolution.
I received the wrong product or something is missing from my order. What should I do?
We apologize if your shipment was incomplete or contained an incorrect item.
Please email support@jordscape.com and provide:
- Your Order Number
- Your Order Email
- A photo or video of any incorrect product you received
- If something is missing, a list of the item or items that were not included
Our team will review your order details and help resolve the fulfillment issue.
Emails, Tracking & Order Communication
I never received my order confirmation. What should I check?
Start by checking your Spam, Junk, or promotional email folders, as automated order messages can occasionally be filtered there.
If you still cannot locate your confirmation, email support@jordscape.com using the email address you believe was entered at checkout.
Our customer care team can help locate your order and resend the confirmation when appropriate.
My tracking number has not arrived yet. What should I do?
Tracking information is generally issued within 1–2 business days after your order has been processed.
If more time has passed, first check your Spam or Junk folder.
If you still cannot locate the shipping notification, contact support@jordscape.com with your Order Number and Order Email so our team can check the status for you.
Need Additional Assistance?
If you need help with an existing purchase, please contact:
Jordscape Customer Support
Email: support@jordscape.com
For faster assistance, always include your Order Number and Order Email in your message.